Shipping & Returns
All of our items have a FREE SHIPPING OPTION within the contiguous United States (we will need to quote out all Alaska, Hawaii, Puerto Rico and Canadian orders)
We strive to ship your items as fast as humanly possible--and try to regularly beat our goal of 5 business days from your order date. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@mysaunahaven.com.
Cancellation
All orders canceled after 48 hours are subject to a $20 administration fee, if your order has not shipped. If your order has shipped, it will fall into our 30 Day FREE Return Policy.
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If you choose our free shipping option, you can expect to receive your item curbside within 7-10 business days of your item shipping--oftentimes sooner. Our carriers will typically bring your chair to the front door for you--many of our chairs come in 2-3 boxes. Oftentimes, the chair arrives fully reclined in one big box with the armrests in another box and the footrest in the last box. Typical assembly requires attaching the armrests and the footrest. In some cases, a pedestal for your remote. We have many installation videos available on our site and YouTube channel. If you do decide to go with curbside delivery, expect to have help with moving the chair into your home and desired location as many of our chairs are quite heavy.
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A dolly (or 2) will greatly assist in moving your chair to the right location in your home
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Tip for moving your chair once it is assembled: fully recline your chair; place dolly next to the chair and "tip" chair onto its side on the dolly. You will then be able to roll your chair wherever you would like! (Note: this is not advisable for the OHCO M.8 and would void your warranty)
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If you choose white glove delivery, there will be an additional charge of $250. Your item will be delivered to your home, placed in the room of your choice exactly where you want it and set up. Because we have to use an outside contractor for this service, your delivery time will be extended by one week. Also, if you have a difficult location (several stairs with challenging turns etc) please send us pictures so that we can make sure the delivery company is prepared. If they arrive and it requires a 3rd man, there'll be extra charges such as an extra return trip and fee--we don't want you (or us) to have any surprises. Please really think about if you need white glove delivery--it's a lot more challenging and expensive to add it after your order has been placed.
We will do everything possible to ensure that your item arrives in the same condition that it left the manufacturer. Any product damage or loss is the responsibility of the shipping company, not My Sauna Haven.
BEFORE you sign the shipping weigh bill, please THOROUGHLY INSPECT YOUR ITEM.Signing for receipt of a damaged product removes the liability of the shipping company and My Sauna Haven. Once you accept your shipment as non-damaged, the item is yours.
***If your item looks questionable upon delivery, CALL US at 844-944-4286 (HAVN) and we'll immediately get the manufacturer involved while the Shipping Agent is on-site.****
30 Day FREE Returns + No Restocking Fees
We want this to be one of the best purchases that you've ever made! If you don't completely love your item, we will work with you to get into the right chair OR you can simply return it within 30 days of the purchase date, no question asked for FREE.
If you'd like to exchange your chair for another chair we carry, we would love to keep your business and will work to absorb all the fees to help you get into a better chair to meet your needs.
An item purchased for the advertised online price, if returned within 30 days of ship date, you will receive a full refund (excluding White Glove or Threshold fees which are non-refundable).
- If returned within 30 days of ship date, you would receive a full refund. Upgrades like white glove or threshold are non refundable.
- Item must be repackaged in it's original packaging, and must include all parts, hardware, controller and accessories. If you no longer have packaging, you will need to supply or pay for repackaging.
- Applies to standard shipping only. Upgrades for delivery and assembly services are non-refundable.
- Applies only to orders made on mysaunahaven.com.com **Does not apply to any orders made on any other marketplace (Amazon, eBay, Houzz, wish)
- Applies only to orders within the continental US. If we've shipped a chair to you in Hawaii, Alaska, Puerto Rico or abroad the shipping fees were likely $800-$1200 in one direction. We cannot absorb that cost.
We will absorb the restocking fees for you and will NOT charge that to you if you've purchased from mysaunahaven.com at our advertised retail price.
* Exclusions:
- Free Returns only applies to orders made at our advertised on-line price. Purchases made at negotiated discounts off our advertised price can also be returned within 30 days, with a full refund minus original and return shipping costs up to (new packaging and and white glove services /assembly upgrades are always non-refundable) and any restocking fees if applicable (see above).
- White Glove and Threshold delivery upgrades are non-refundable.
- Cost for replacement packaging is your responsibility if you do not still have the box.